If you let them!
Have you ever had a customer who clicked
their fingers every time they wanted something and when you offered help, no
matter how hard you tried they were never satisfied and even rude?
I remember a man just like this when I was
in a customer-facing job working as part of a team. This guy was so unkind that one of our team
members even broke down in tears. Our
boss became more agitated and started to pick on each one of us out of frustration
and temper.
What do you think happened next?
Two things.
